The British Vehicle Rental and Leasing Association's (BVRLA) 'fair, wear and tear standard' is the widely accepted industry guide as to what constitutes fair, wear and tear for leased vehicles at the conclusion of the contract period.
A copy of our guide is available and can be seen below; It provides advice to fleet managers and drivers on maintenance routines and preventative action necessary to keep a vehicle in acceptable condition.
The guide also defines the industry standard for every aspect of a vehicle's condition. A vehicle that has been maintained to the condition specified in the guide and showing no unreasonable wear and tear internally or externally will not normally incur end of contract refurbishment charges.
However, for damage exceeding the standards please ask for advice, we will actively work with customers to minimise their exposure to end-of-contract charges.